Frequently Asked Questions
Find answers about our luxury hair collections, care tips, shipping, returns, and shopping experience.
Everything You Need To Know
Before contacting us, please read through our FAQs. We have answered the most common questions to help you shop with confidence.
CONTACT USWhat type of hair does Maison Gianna offer?
Maison Gianna offers premium luxury hair collections designed for softness, movement, and a natural finish, including Bella Italian Curly, Signature Body Wave, Luxe Loose Wave, and Silk Straight Collection.
Are the wigs beginner friendly?
Yes. Our collections are designed to make styling simple and effortless, giving you a polished look without requiring a complicated installation routine.
How do I choose the right texture?
Choose Bella Italian Curly for bold curl definition, Signature Body Wave for soft everyday glam, Luxe Loose Wave for romantic movement, and Silk Straight Collection for sleek timeless elegance.
How should I care for my hair?
Gently detangle from ends to roots, use sulfate free products, avoid excessive heat, and store your hair properly when not in use. Proper care helps maintain softness, shine, and longevity.
Can I use heat styling tools?
Yes, heat styling tools may be used carefully. We recommend using a heat protectant and keeping the temperature moderate to help preserve the quality and texture of the hair.
How long does shipping take?
Shipping times may vary based on your location and order volume. Once your order has been processed and shipped, tracking information will be provided when available.
Can I return my order?
Return eligibility depends on the condition of the item and the return policy listed on our website. Hair must usually be unused, unworn, and in its original packaging to qualify.
How can I contact customer support?
You can contact us through our contact page for help with orders, product questions, shipping concerns, or general support.